Money-back guarantee
Refund Policy
Every order is covered. If we cannot deliver what you paid for, you get your money back — no arguments, no hidden conditions.
100% refund
On any undelivered or cancelled order.
1–3 business days
Typical time for funds to return.
Trade insurance
Reversed trade? Re-delivered free.
When you get a full refund
- We could not deliver your gold or complete your boost within the agreed timeframe.
- You cancelled the order before delivery started.
- The realm, faction or service you ordered turned out to be unavailable on our side.
- A payment was taken twice for the same order.
Partial refunds
If part of an order was delivered (for example half of a gold amount, or 2 of 4 Mythic+ keys), we refund the undelivered portion at the exact price paid for it. The delivered part is not refundable.
What is not refundable
- Orders already delivered and confirmed, where the requested service was performed correctly.
- Losses caused by sharing your account details with third parties outside Goldshire.
- In-game outcomes outside our control, such as loot RNG or realm downtime after delivery.
Trade-reversal insurance
In the rare case a delivered trade is reversed by Blizzard, contact us within 14 days with your order number. We re-deliver the same amount free of charge, or refund it in full if you prefer.
How to request a refund
- Open the live chat on any page, or write to us from the Help Center.
- Send your order number (it is on your confirmation email and the tracking page).
- Tell us briefly what went wrong. An operator answers 24/7, usually in a couple of minutes.
- Approved refunds are sent back to the original payment method.