Refund Policy

• We could not deliver your gold or complete your boost within the agreed timeframe.
• You asked to cancel and we confirmed the cancellation before delivery started.
• The realm, faction or service you ordered turned out to be unavailable on our side.
• A payment was taken twice for the same order.

Orders cannot be cancelled or refunded from your account by yourself — a cancellation only takes effect once our team confirms it in writing and marks the order as cancelled.

If part of an order was delivered (for example half of a gold amount, or 2 of 4 Mythic+ keys), we refund the undelivered portion at the exact price paid for it. The delivered part is not refundable.

• Orders already delivered and confirmed, where the requested service was performed correctly.
• Losses caused by sharing your account details with third parties outside Goldshire.
• In-game outcomes outside our control, such as loot RNG or realm downtime after delivery.
• Requests opened more than 14 days after delivery.

In the rare case a delivered trade is reversed by Blizzard, contact us within 14 days with your order number and proof (in-game mail or ticket response). After we verify it, we re-deliver the same amount free of charge, or refund it in full if you prefer.

1. Open the live chat on any page, or write to us from the Help Center.
2. Send your order number (it is on your confirmation email and the tracking page).
3. Tell us briefly what went wrong and attach any proof (screenshots, in-game mail).
4. We review the request, usually within 24 hours, and reply with a decision. Crypto payments are irreversible on the blockchain, so an approved crypto refund is sent manually by us to a wallet you confirm with the operator.
5. Approved refunds are sent back to the original payment method within 1–3 business days.
6. Please open a request with us before contacting your bank or payment provider — a dispute opened without going through this process may pause the order and your account.